FAQ / I’ve ordered a WakaWaka

When can I expect my WakaWaka?

If you order before 15.00 hours (GMT/UTC+1 or +2 depending on the season), we’ll send it the same day on its way to you.

You’ll receive a ‘track and trace’ number automatically when the order leaves the warehouse. With this number you can follow the journey of your WakaWaka to your house.

If you live in the Netherlands, delivery will take place within 2-5 business days maximum; if you live in another European country, let’s say 2-7 business days just to be sure but you can expect it within 3 working days.


I haven’t recieved an order confirmation; did you get my order?

Did you check you spam box? If you did, then please contact your bank to see if the payment went through.

If so, please contact us and send us a screenshot of your payment at support@waka-waka.com and we will make sure to send your WakaWaka on its way.

I have forgotten to add the discount code

Please send us an email at support@waka-waka.com with your name, the discount code and the order number. We will check the information and process the refund if this is correct.

I have made a mistake in the delivery address

Please send us an email at support@waka-waka.com mentioning your name and the correct delivery address.

I haven’t received my order in due time

If you live in the Netherlands it can take up to 5 business days between the order and the delivery; if you live in another European country, up to 7 days.

You can track where your WakaWaka is with the DPD ‘track and trace’ number you received by email.

If you think the delay is irregular, please send us an email at support@waka-waka.com.

I would like to return or exchange a product

This exclusively applies to products purchased on our webshop. For all other purchases, please contact directly the retailer/distributor you’ve purchased from and follow their return policy.

We accept products in new condition and in their original packaging, within 14 days from the date of purchase. To return your product please contact us at support@waka-waka.com as soon as possible and mention your order number and the product(s) you want to return. We’ll send you the information on how to return your order. Once we receive it, we’ll refund the total amount you’ve paid for the product(s). Please allow up to 14 days for the return to be processed.

If you prefer an exchange, you can then simply order the new WakaWaka on our webshop.

I would like to cancel my order

If you ordered before 15.00 hours (GMT/UTC+1 or +2 depending on the season), we ship your WakaWaka the same day as you ordered it. Otherwise we ship it the next day.

Please contact us at support@waka-waka.com as soon as possible with your cancellation request mentioning your name and the order number, so we can find out if we can still cancel your order.

I am unhappy with the quality of my item

We try our absolute best to deliver high-quality items. We are very sorry to hear that we could not deliver according to that promise.

Please contact us at support@waka-waka.com so we can figure out if there is something wrong with it. If we conclude it is indeed defect, we will replace your WakaWaka.

Even if there is nothing wrong with it, you can always send it back to us within 14 days after your purchase.

Can’t find what you are looking for?

We would love to help you!