We try our absolute best to deliver high-quality items. We are very sorry to hear that we could not deliver according to that promise.
Please contact us at support@waka-waka.com so we can figure out if there is something wrong with it. If we conclude it is indeed defect, we will replace your WakaWaka.
Even if there is nothing wrong with it, you can always send it back to us within 14 days after your purchase.